Citrix Smart Check is a software and a service that installs on a Citrix Delivery Controller and collects diagnostic data, sends it to the Citrix Cloud account, where it gets analyzed and presented on the Citrix Cloud website. The information helps Citrix administrators to prevent and resolve issues before they happen or impact the users, give recommendations on fixes and to keep the Citrix environment stable.
The Smart service helps Citrix administrators that do not have their own monitoring setup or are unable to monitor their sites for other reasons and presents it on a webpage overview. The administrators can also get scheduled summarized mail reports regarding errors, warnings and information regarding the state of the different sites.
What Smart Check provides
- Overview of the Citrix sites and products used, site-by-site
- An extensive diagnostic and health checks for the different sites and services
- Scheduled health controls of Delivery Groups, StoreFronts, Delivery Controllers, Machine Catalogs, Provisioning and License Servers
- Give recommendations what administrators should do with the site to keep it up-to-date and stable
- Help with simplified troubleshooting and pin down where the issue may be impacting users
- Upload diagnostic data to Citrix Insight Services (CIS)
How to get started
First, you need a Citrix Cloud account. Register an account at https://smart.cloud.com. After you have created an account you can login, click Add Site and download the Smart Check software. The software should be installed on a Delivery Controller on the site and comes with a one-time signed JSON Web Token (JWT) that is used to connect your site to the Citrix Cloud – Smart Tools service.
Once the Smart Check agent is installed it will show up on the Citrix Cloud – Smart Check webpage as Site Discovered. You will need to click on Complete Setup and provide a domain user account that is a member of the local Administrator group of the Delivery Controller and full administrator role in Citrix Studio. PowerShell 3.0 or greater needs to be installed on the Delivery Controllers and outbound internet access on port 443 enabled to be able to upload to Citrix Cloud.
For VDA the following must be enabled:
For a full list of requirements and supported site components, visit Citrix Product Documentation – Smart Check requirements.
You can run checks manually, but it is also possible to schedule (recommended) the different health checks and get a summarized report daily or every week at designated time of day. The summary gets mailed to the registered Citrix Cloud account and to view more information you need to logon to the Smart Cloud website.
It is possible to view previous reports of the Smart Check runs and hide alerts that has been previously acknowledged:
Under Site Details you can view components or add new ones. If needed it is also possible to Edit Site Credentials, Sync Site Data or Delete the Site:
Smart Check is supported both on-prem and in the Citrix Cloud environment.
It is easy to setup and brings a great deal of value. You should try it out! Let me know how it went in the comments down below.
Smart Tools contains Smart Checks and Smart Scale. Smart scale helps reduce your XenApp and XenDesktop on Azure Cloud resource costs. But this will be in covered another post.